How We Handle Your bKash Withdrawal Request
When you open a withdrawal request from the account page, you enter the bKash number registered under your name and the amount you want to move. We check that the wallet matches your KYC details, then queue the payout for processing. Most requests clear within a few hours during business days; weekends may take longer depending on mobile-banking availability. You can track
every request in your payout history tab, where we show the status — pending, approved, or completed. If a payout is held for document review, our team sends a notification with the exact reason and the step you need to take. We never hold a withdrawal without telling you why, and you can always reach support through live chat or the help
form to ask about any delay or verify your wallet details before you submit.